eStatements Frequently Asked Questions

What is an eStatement?

What are the benefits of switching to eStatements?

Will my eStatement look the same as my regular printed statement?

Are eStatements secure?

How do I know if I am on a secure site?

If I have StarConnect Plus™ or Onsite Banker Plus Online Banking, do I need to remember another ID and password to get eStatements?

How do I view my eStatements?

Should I log out of eStatements when I'm finished with my session?

What are the hardware and software requirements for eStatements?

How long will my eStatements be available for me to view?

How will I know when a new eStatement is available?

If I enroll a joint account in eStatements, will the other owner receive an e-mail notice when our statement is ready for viewing?

What if I change my e-mail address?

If I sign up for eStatements, will I still receive my paper statements?

If I enroll a joint account in eStatements, will the other owner continue to receive paper statements?

Can I save and/or print my eStatements?

What if I need a statement that is not listed in eStatements?

Can I save and/or print my check images?

What is the PDF button for?

What if I want to cancel eStatements and switch back to paper?

What if I forget my Login ID and/or password?

What if I have other questions?

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