Mortgage Assistance

We're Here to Help

If You are Having Trouble Making Your Monthly Mortgage Payment

If you are having trouble making your monthly mortgage payments, contact us to review options to avoid foreclosure such as a loan workout or modification. We offer one-on-one counseling to help you get back on track.

Eligibility for a loan workout is determined on a case-by-case basis. Considerations include the value of your property and your ability to make monthly mortgage payments in accordance with the workout (based on your current income).

We will need the following financial information: 

• Your most recent pay stub
• List of current monthly expenses
• Your most recent tax return, bank statements, a current valuation of your property, if available (such as an appraisal).

To discuss your options to avoiding foreclosure, contact the Loan Adjustments Department:
Toll Free: (800) 829-8629

For additional assistance you may contact the Department of Housing and Urban Development (HUD) at (800) 569-4287 to find a HUD-certified housing counseling agency. Additional information is available on the HUD website.

Home Mortgage Loan Errors and Inquiries

If you need information or believe there is an error on your home mortgage loan, please provide the following information:

• Your Name
• Your Account Number
• Detailed information explaining why you believe there is an error on your account, why you need more information or what you need to resolve.

Contact Loan Servicing:

Toll free:  (800) 877-8887, option 1

U.S. Mail:  PO Box 1180, Suisun City, CA 94585-1180

Fax:  (707) 863-6120

Email:  [email protected]